Step 1: Go to https://mysecure-mail.com/login to access your account
Step 2: Enter your complete registered email address.
If you enter only your name, you will not be able to login.
Step 3: Enter your password. Ensure that your Caps Lock is not on.
Step 4: Click Login to open your Secure Mail inbox.
Step 5: If you have forgotten your password, click on ‘Forgot Password’.
Enter your registered 'Email' address with the service and click 'Reset Password'.
Step 6: Go to the inbox of your registered email address, follow the ‘Reset Password’ instructions and start from Step 1.