Send X-Rays to Specialist

Composing a Secure-Mail message is practically a piece of cake, all the while ensuring that the data is exchanged in a secure, convenient, quick and cost-effective manner!

It takes literally the same time as you would take to draft an email! Let’s see how!! 

When to use -

Method 1: In any situation.

Method 2: Only if your recipient is already in the system OR you want to refine search by - contact name, city, state/ province or speciality OR  Health Number (in case of patients.)
 

Method 1:

Step 1: Click the compose button at the top right corner of your screen.
cmessage1.png
Step 2: Type the complete name, email address or clinic and select your desired recipient from the list of contacts that show up.
cmessageC1.png
Step 2b: Is your desired recipient not on the list?

It simply means they are not present in your recent contacts. Click 'Continueto search from the entire directory of Secure-Mail users.
cmessageC2.png
You still don’t see your contact? Not to worry!

Click on 'Invite User'.
cmessInviteCol.png
You will be asked to select your relationship with the recipient. If you select:

  • Colleague at my practice or Colleague at another practice -Your contact will be added to the Brightsquid Directory (under Contacts). Please note that 'Colleague at my practice' is an administrative feature of the service that can be used to activate accounts for members of staff in your organisation.
    rSelectionCol.png
  • Patient -Your contact will be added to the Brightsquid Patients directory (under Contacts)
    rSelection.png

Note: Add your patient’s Date of Birth (DOB.) When patients receive a Secure-Mail invite notification, they will need to enter their DOB to create their account. This is a one-time step. Once their account is created, they will login each time using their password.

Step 3: Add a subject line. This is a mandatory step to send the message.
cSubject.png
Step 4: Add the body. If you don’t, you won’t be able to send the message.
cBody.png
Guess what! Like traditional email you can better structure your message by:

  • Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘
  • Using bullets and numbering
  • Selecting different Headings
  • Selecting different sizes of font (small, normal, large, huge)

Step 5: Add the x-ray attachments by clicking on 'Browse', selecting one or more files from the desired folder and clicking 'Ok' to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
cAttach.png
The file type is restricted for free users.

Step 6: If you are a member of your clinic’s shared inbox, you will have two sending options.

  • Send from my account: Every clinician and staff members will have access to their own account. If you want to initiate a private communication with the recipient such that the communication doesn’t reflect in the shared folder for every Secure-Mail user in the clinic to see, you need to send the message from Your Account. This is the only way the patient will be able to send a private secure message to you as opposed to being viewed in the shared folder, accessible to the whole team.
    sButton-MA.png
  • Send from shared account: If you are member of shared account in your clinic, you will see an additional radio button that says, ‘Send from Shared Inbox’.
    sButton-SA.png

Replies will come to the shared inbox which can be seen by everyone in the clinic who has access.

Optional Step: There is a default notification message that goes out to your recipient’s primary e-mail with every Secure-Mail message you send to them.

Click 'Edit' (above the send button) if you want to edit this notification message.
sButton-ED.png
Ensure to not include any PHI (personal health information) here as it is not protected.

Method 2:

Step 1: Under 'Contacts', click 'Directory' to communicate with other clinics or clinicians.
cColleagueList.png
Step 2: In ‘Global Search’ find your recipient’s contact information by name, email address or practice name.
cGlobalCol.png
You can refine this search better by – City, State/ Province, Speciality (or Health Number in                      case of patients.)

Select your desired recipient from the list.
cColSugg.png
Click on the 'Secure-Mail' button to compose a message.
cColSugg2.png

Step 3: Add a subject line. If you don’t, you won’t be able to send the message.
cSubject.png
Step 4: Add the body. If you don’t, you won’t be able to send the message.
cBody.png
Guess what! Like traditional email you can better structure your message by:

  • Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘
  • Using bullets and numbering
  • Selecting different Headings
  • Selecting different sizes of font (small, normal, large, huge)

Step 5: Add the x-ray attachments by clicking on 'Browse', selecting one or more files from the desired folder and clicking 'Ok' to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
cAttach.png
The file type is restricted for free users.

Step 6: If you are a member of your clinic’s shared inbox, you will have two sending options.

  • Send from my account: Every clinician and staff members will have access to their own account. If you want to initiate a private communication with the recipient such that the communication doesn’t reflect in the shared folder for every Secure-Mail user in the clinic to see, you need to send the message from Your Account. This is the only way the patient will be able to send a private secure message to you as opposed to being viewed in the shared folder, accessible to the whole team.
    sButton-MA.png
  • Send from shared account: If you are member of shared account in your clinic, you will see an additional radio button that says, ‘Send from Shared Inbox’.
    sButton-SA.png

Replies will come to the shared inbox which can be seen by everyone in the clinic who has access.

Optional Step: There is a default notification message that goes out to your recipient’s primary e-mail with every Secure-Mail message you send to them.

Click 'Edit' (above the send button) if you want to edit this notification message.
sButton-ED.png
Ensure to not include any PHI (personal health information) here as it is not protected.

Note: If the contact does not appear in the directory (before you refine) then follow Method 1.

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