Forgot Patient Account Password

Step 1: Click on ‘Forgot Password’.
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Enter your registered email address with the service and click 'Reset Password'. The system will send you an email with reset instructions.
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Step 2: Open email sent to you.
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Click on the hyperlink 'here', highlighted red to get redirected to the password reset page. Alternative, you can copy the link, highlighted blue, and paste it into your web browser address bar.
Ensure that your password meets the Brightsquid requirements –
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  • Minimum of 8 characters (more than 8 is great!)
  • 1 number
  • 1 capital letter
  • Enter your password in the 'Password' field
  • Enter your password in the 'Confirm Password' field.

Step 3: Once the password has been successfully reset, you would get redirected to the login page at https://mysecure-mail.com/login

Step 4: Enter your complete registered email address.
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If you enter only your name, you will not be able to login.
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Step 5: Enter your newly set password.
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Ensure that your Caps Lock is not on.

Step 6: Click Login to open your Secure-Mail inbox.
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Note: Be careful about who you share your password with since it gives access to your health information that was exchanged between you and the clinician.

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