Forgot Patient Account Password

Step 1: Click on ‘Forgot Password’.
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Enter your registered email address with the service and click 'Reset Password'. The system will send you an email with reset instructions.
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Step 2: Open the password reset email sent to you:
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Click/Tap/Touch on the blue hotspot 'Reset Password', highlighted red to get redirected to the password reset page. 


Ensure that your password meets the Brightsquid requirements –
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  • Minimum of 8 characters (more than 8 is great!)
  • 1 number
  • 1 capital letter
  • Enter your password in the 'Password' field
  • Enter your password in the 'Confirm Password' field.

Step 3: Once the password has been successfully reset, you would get redirected to the login page at https://health.brightsquid.com/login

Step 4: Enter your complete registered email address.
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If you enter only your name, you will not be able to login.
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Step 5: Enter your newly set password.
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Ensure that your Caps Lock is not on.

Step 6: Click Login to open your Secure-Mail inbox.
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Note: Be careful about who you share your password with since it gives access to your health information that was exchanged between you and the clinician.

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