Step 1: Click on ‘Forgot Password’.
Enter your registered email address with the service and click 'Reset Password'. The system will send you an email with reset instructions.
Step 2: Open the password reset email sent to you:
Click/Tap/Touch on the blue hotspot 'Reset Password', highlighted red to get redirected to the password reset page.
Ensure that your password meets the Brightsquid requirements –
- Minimum of 8 characters (more than 8 is great!)
- 1 number
- 1 capital letter
- Enter your password in the 'Password' field
- Enter your password in the 'Confirm Password' field.
Step 3: Once the password has been successfully reset, you would get redirected to the login page at https://health.brightsquid.com/login
Step 4: Enter your complete registered email address.
If you enter only your name, you will not be able to login.
Step 5: Enter your newly set password.
Ensure that your Caps Lock is not on.
Step 6: Click Login to open your Secure-Mail inbox.
Note: Be careful about who you share your password with since it gives access to your health information that was exchanged between you and the clinician.