Forgot Patient Account Password

Step 1: Click on ‘Forgot Password’.

Enter your registered email address with the service and click 'Reset Password'. The system will send you an email with reset instructions.

Step 2: Open the password reset email sent to you:

Click/Tap/Touch on the blue hotspot 'Reset Password', highlighted red to get redirected to the password reset page. 

Ensure that your password meets the Brightsquid requirements –

• Minimum of 8 characters (more than 8 is great!)
• 1 number
• 1 capital letter
• Enter your password in the 'Password' field
• Enter your password in the 'Confirm Password' field.

Step 3: Once the password has been successfully reset, you would get redirected to the login page at https://health.brightsquid.com/login

Step 4: Enter your complete registered email address.

If you enter only your name, you will not be able to login.

Step 5: Enter your newly set password.

Ensure that your Caps Lock is not on.

Step 6: Click Login to open your Secure-Mail inbox.

Note: Be careful about who you share your password with since it gives access to your health information that was exchanged between you and the clinician.