How to update my email address?

Every Secure-Mail account is associated with an email address. If a circumstance arises where your email address needs updating please follow these steps:

Step 1: Login to your account using your existing email address and password.

Step 2: Click on the Settings option.

Within the first tab, 'Personal Details', click on Change in the Email field:

Step 3: Add the new email address with the existing password:

Please note that the password will be the same as before for the sake of verification. 

Step 4: Click on Save.

Step 5: You can now log out and login your Secure-mail account using your new email address.

Notes:

-You may not change your email address to one that is already in use by another Brightsquid account holder.  If you need to deactivate an old account with a reserved email address please contact support.

-Patient users may not self-edit their email address.  Patients should contact support@brightsquid.com to update their linked email address.