How can I use Secure-Mail to collect vital information from my isolated patients?

You can now make it convenient for all the isolated patients by collecting vital information from them to provide better care with regards to COVID-19.

Let’s see how!

Step 1: Refer ‘Compose Message’ to compose the Secure-Mail message to your patient.

https://support.brightsquid.com/hc/en-us/articles/360036976012-Compose-a-Message-and-Attach-Files

Step 2: In the body of the Secure-Mail message, give detailed instructions to the patients on:

1.     What are the different attachments you expect from the patient, such as - pictures or videos that can help in diagnosing COVID-19 symptoms.
2. How they should fill up the forms you have send them

    iii. When would you like to receive the filled up forms

1. Reporting the clinic on the results of the COVID-19 self-assessment tool (https://myhealth.alberta.ca/journey/covid-19/Pages/COVID-Self-Assessment.aspx)

Below are 2 cases that state how patients are expected to email the forms back to the clinic.

Case 1: If the form is an editable PDF / document then the patient should:

• Download it on their system
• Fill up the form with accurate details and save it in a folder
• Login to their Secure-Mail account.
• Compose new message or reply to the clinician’s message, attach the saved form from the correct folder and click send.

Case 2: If the form is not editable PDF / document then patient should:

• Download it on their system and print it.
• Fill up the form in legible handwriting, scan it and save it in the desired folder on your system.
• Compose new message or reply to the clinician’s message, attach the saved form from the correct folder and click send.

Step 3: Send the Secure-Mail message from ‘Shared Account’ or ‘My Account.’

For patient’s convenience it is always better to send editable forms.

Please note that instructions mentioned in both these above cases are suggestive as recommended by Brightsquid and can be modified as per the processes followed in your practice.