Frequently Asked Questions about Brightsquid and My Health Records:

Q- Is it mandatory that I create an account on the Alberta My Health Records system to access my Brightsquid Secure-Mail account?

A- No, the MHR log in is entirely optional, Secure-Mail users can always log in at https://mysecure-mail.com

 

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Q- I have tried to register an account and am being told it will take several days to verify my account, do I have to wait that long?

A- Creating your MHR account can take several days to verify, however Secure-Mail users can always log in at https://mysecure-mail.com without delay

 

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Q- I have encountered an error when trying to access Secure-Mail from within my Alberta My Health Records Account.  How can I resolve this error?

A- If you encounter a red pop-up error that reads "Unable to log you in, please verify your password or contact support" please contact Brightsquid Secure-Mail support via this support portal.

If you encounter a different error related to My Health Records please call MHR support at - 1-844-401-4016​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​.

 

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Q- I used different email addresses to register with Brightsquid and My Health Records, how can I link my accounts?

A- Your email addresses on the two systems must be the same and will need to be aligned to be linked.

To update/change your email address in My Health Records please contact the MHR support team at 1-844-401-4016​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​.

To update/change your email address in Brightsquid, please contact the Brightsquid support team at 1-800-238-6503

 

 

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