Any user whether a clinician or staff member, can set their account to re-route messages to their clinic's shared inbox.
Go to Settings -> Personal Details and look for the "Receive Messages" section.
If one or both of these boxes are unchecked (as in the above image) then any messages addressed to you by that user type will be routed to your clinic's Shared Inbox.
- the Clinic Administrator(s) can also adjust these settings for each of their clinic members
- this feature is often used as an "Out of Office" setting to temporarily re-route messages
- Full details on this feature can be found here