Send Lab Results to Patients

You can now send lab results electronically to patients and get rid of the time-consuming mail, error-prone fax or making the patients travel all the way to pick them up from the clinic.

Let’s see how!

When to use -

Method 1: In any situation.

Method 2: Only if your recipient is already in the system OR you want to refine search by - contact name, city, state/ province or Health Number (for patients.)

 

Method 1:

Step 1: Click the compose button at the top right corner of your screen.
cmessage1.png
Step 2: Type the complete name or email address and select your desired patient recipient from the list of contacts that show up.
cmessageP1.png
Step 2b: Is your desired recipient not on the list?

It simply means they are not present in your recent contacts.
cmessageP2.png
Click 'Continueto search from the entire directory of Secure-Mail users. You still don’t see your contact? Not to worry!

Click on 'Invite User'.
cmessInvite.png
You will be asked to select your relationship with the recipient. Select:

  • Patient - Your contact will be added to the Brightsquid 'Patientsdirectory (under Contacts)

Note: Add your patient’s Date of Birth (DOB.) When patients receive a Secure-Mail invite notification, they will need to enter their DOB to create their account. This is a one-time step. Once their account is created, they will login each time using their password.

Step 3: Add a subject line. This is a mandatory step to send the message.
cSubject.png
Step 4: Add a brief about what the attachments are in the body. If you don’t, you won’t be able to send the message.
cBody.png

Briefly mention the attachments that are going with the Secure-mail message (Brightsquid suggestion.)

Guess what! Like traditional email you can better structure your message by:

  • Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘
  • Using bullets and numbering
  • Selecting different Headings
  • Selecting different sizes of font (small, normal, large, huge)

Step 5: Attach the lab results by clicking on Browse, selecting one or more files from the desired folder and clicking okay to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
cAttach.png

The file type is restricted for free users.

Step 6: If you are a member of your clinic’s shared inbox, you will have two sending options.

  • Send from my account: Every clinician and staff members will have access to their own account. If you want to initiate a private communication with the recipient such that the communication doesn’t reflect in the shared folder for every Secure-Mail user in the clinic to see, you need to send the message from Your Account. This is the only way the patient will be able to send a private secure message to you as opposed to being viewed in the shared folder, accessible to the whole team.
    sButton-MA.png
  • Send from shared account: If you are member of shared account in your clinic, you will see an additional radio button that says, ‘Send from Shared Inbox.’ Replies will come to the shared inbox which can be seen by everyone in the clinic who has access.
    sButton-SA.png

Optional Step: There is a default notification message that goes out to your recipient’s primary e-mail with every Secure-Mail message you send to them.
sButton-ED.png

Click 'Edit' (above the send button) if you want to edit this notification message. Ensure to not include any PHI (personal health information) here as it is not protected.

 

Method 2:

Step 1: Under Contacts, click Patients to communicate with patients.
cPatientList.png
Step 2: In ‘Global Search’ find your recipient’s contact information by name, email address or health number (in case of patients.)
cGlobalPat.png
You can refine this search better by – City, State/ Province, or Health Number, in case of patients. Select your desired recipient from the list.
cPatSugg.png
Click on the Secure-Mail button to compose a message.
cPatSugg2.png
Step 3: Add a subject line. If you don’t, you won’t be able to send the message.
cSubject.png
Step 4: Add the body. If you don’t, you won’t be able to send the message.
cBody.png
Briefly mention the attachments that are going with the Secure-mail message (Brightsquid suggestion.)

Step 3: Hand over this form at the lab and get your tests done. The lab will directly mail your reports to us.

Guess what! Like traditional email you can better structure your message by:

  • Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘
  • Using bullets and numbering
  • Selecting different Headings
  • Selecting different sizes of font (small, normal, large, huge)

Step 5: Attach the lab results by clicking on Browse, selecting one or more files from the desired folder and clicking ok to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
cAttach.png
The file type is restricted for free users.

Step 6: If you are a member of your clinic’s shared inbox, you will have two sending options.

  • Send from my account: Every clinician and staff members will have access to their own account. If you want to initiate a private communication with the recipient such that the communication doesn’t reflect in the shared folder for every Secure-Mail user in the clinic to see, you need to send the message from Your Account. This is the only way the patient will be able to send a private secure message to you as opposed to being viewed in the shared folder, accessible to the whole team.
    sButton-MA.png
  • Send from shared account: If you are member of shared account in your clinic, you will see an additional radio button that says, ‘Send from Shared Inbox.’ Replies will come to the shared inbox which can be seen by everyone in the clinic who has access.
    sButton-SA.png

Optional Step: There is a default notification message that goes out to your recipient’s primary e-mail with every Secure-Mail message you send to them.

Click 'Edit' (above the send button) if you want to edit this notification message. Ensure to not include any PHI (personal health information) here as it is not protected.
sButton-ED.png

Note: If the contact does not appear in the directory (before you refine) then follow Method 1.

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