How can we help?
Help for Medical Practices
Help for Patients
Frequently Asked Questions
- Video Demonstration - Fillable Online Forms in Secure-Mail
- Video Tutorial - Registering your Brightsquid account
- Creating a Secure-Mail account from your My Health Records portal (MHR)
- Secure-Mail Account Creation for Patients
- Message Templates Video Tutorial
- Get Started with Brightsquid Secure-Mail
- Compose a Message and Attach Files
- Login and Password
- Brightsquid subscription billing support
- Emptying the Secure-Mail Trash Location
- Managing your Secure-Mail Email Notifications
- Secure-Mail and Your Personal Information
- Secure-Mail account Creation for Medical Professionals
- Appointment Reminders - Video Demo
- Implementing Brightsquid Appointment Reminders
- Accessing Appointments Reminders
- Getting started with Brightsquid Appointment Reminders
- Patient Interaction Flow
- Monitoring Tools
- Sending Pre-appointment forms to Patients
- Send Rx instruction information to Patients
- Send Lab Results to Patients
- Send Consultation request to Specialist
- Send Educational Material to Patient
- Send Lab Requisition to Patients
- How do I access a sent message?
- How do I reply to a Secure message sent to me?
- How do I forward a message from Secure-Mail?
- How do I download a file when using a computer or mobile device?
- How to attach a file?
- What types of tasks or activities can I use Secure-Mail for?
- How do I save a message and come back to it later?
- How can I find my doctor in Secure-Mail?
- Send the Pre-appointment form back to the Clinic
- Request Rx Information and/or Renewals
- Send Health Information History to your Doctor Digitally
- Request Written versions of Medical Instructions