How can we help?
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Help for Medical Practices
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Help for Patients
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Video Tutorials
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Downloads
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Frequently Asked Questions
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Announcements
Promoted articles
- Video Demonstration - Fillable Online Forms in Secure-Mail
- Video Tutorial - Registering your Brightsquid account
- Secure-Mail Account Creation for Patients
- Creating a Secure-Mail account from your My Health Records portal (MHR)
- Message Templates Video Tutorial
- Get Started with Brightsquid Secure-Mail
- Compose a Message and Attach Files
- Login and Password
- Brightsquid subscription billing support
- Emptying the Secure-Mail Trash Location
- Managing your Secure-Mail Email Notifications
- Secure-Mail and Your Personal Information
- Secure-Mail account Creation for Medical Professionals
Knowledge base
Help for Medical Practices
Pre Sending Notifications
Forms
Panel Messaging
eAdvice and eConsult Requests
Appointment Reminders
- Appointment Reminders - Video Demo
- Implementing Brightsquid Appointment Reminders
- Accessing Appointments Reminders
- Getting started with Brightsquid Appointment Reminders
- Patient Interaction Flow
- Monitoring Tools
Getting Started with Secure-Mail
Secure-Mail Account Administrator Tasks
Secure-Mail for Medical Specialists
Secure-Mail for Medical General Practitioners
- Sending Pre-appointment forms to Patients
- Send Rx instruction information to Patients
- Send Lab Results to Patients
- Send Consultation request to Specialist
- Send Educational Material to Patient
- Send Lab Requisition to Patients
Help for Patients
Getting Started with Secure-Mail
- Video Tutorial - Registering your Brightsquid account
- Secure-Mail Account Creation for Patients
- What is my Secure-Mail login?
- What format should I use to enter my Date of Birth?
- What is my Secure-Mail password?
- Replying to a Secure-Mail message
Patient Support - Frequently Asked Questions and Answers
- How do I access a sent message?
- How do I reply to a Secure message sent to me?
- How do I forward a message from Secure-Mail?
- How do I download a file when using a computer or mobile device?
- How to attach a file?
- What types of tasks or activities can I use Secure-Mail for?
My Health Records - Alberta Residents
Sending Information Securely to your Health-Care Provider
- How do I save a message and come back to it later?
- How can I find my doctor in Secure-Mail?
- Send the Pre-appointment form back to the Clinic
- Request Rx Information and/or Renewals
- Send Health Information History to your Doctor Digitally
- Request Written versions of Medical Instructions