Forgot your Login Password

Step 1: Click on ‘Forgot Password’ on the login page https://health.brightsquid.com/login.
loginScreen.png

  • Enter your registered email address with Secure-Mail in the 'Email' field (highlighted blue)
  • Then click the 'Reset Password' button (highlighted red)

pwReset.png

The service will send you an email with reset instructions.

Step 2: Open the link in the email sent to you. Click on the the link (green area highlighted red), 'Reset Password'.

resetNotification.png

Ensure that your password meets the Brightsquid requirements

resetFields.png

  • Minimum of 8 characters (more than 8 is great!) in the 'Password' and 'Confirm Password' fields
  • At least one (1) number
  • At least one (1) capital letter
  • Click the 'Reset Password' button next (highlighted red)

Step 3: A successful reset redirects you to https://health.brightsquid.com/login

Step 4: Enter your complete registered email address with Secure-Mail. If you enter only your name, you will not be able to login.

Step 5: Enter your newly set password. Ensure that your Caps Lock is not on.

Step 6: Click Login to open your Secure-Mail inbox.

Note: Never share your password with anyone from your clinic or outside your clinic.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.