Sending a Secure-Mail message to an existing patient

Communicating confidential health correspondence via Secure-Mail is the safest way to exchange text, X-rays, CBCT, photographs and other digital information with other healthcare professionals, patients and authorised entities. 

To send a Secure-Mail message to a patient with an existing account, follow these steps:

1. Log in to your Secure-Mail account via https://health.brightsquid.com/login
 

2.  When you are redirected to your Secure-Mail ‘My Inbox’, click on the green 'Compose' button at the top right if on a desktop computer:

Tap on the green circle with a pencil if on a touch device:


 
You are then redirected to the Secure-Mail compose form.


3. Enter the email address of the patient in the 'To' field:



If you previously sent a message to the patient, and they have responded to you, a suggestion to select displays:



Please note that the patient's name, email and DOB are displayed.  Select the suggestion to address the message to the patient.

If it is the first time sending the patient a message, you will see ‘No match in recent contacts. Continue?’. 

Click on ‘Continue?’ and a suggestion to select displays:



The suggestion displays only the patient's name and email address. This is in keeping with the privacy policy and laws established in many areas.  

5. In the 'Subject' field, enter a descriptive statement, and in the message body, type your message:

Or you can select a template to populate your message:



6. Click or tap the 'Attach Files' button to attach files to your message:



Additionally, you can select a custom form to attach and include with the Secure-Mail message:

7. When done, click or tap the blue ‘Send’ button to send the Secure-Mail message and its contents.