Secure-Mail and Your Personal Information

Brightsquid Secure-Mail is a secure messaging system used by healthcare providers to exchange private information with other healthcare providers and with their patients.
Secure-Mail professional user identities have all been verified by the Brightsquid team to ensure everyone on the system is who they say they are.

Any of your patient information sent between providers or between you and your providers is secured and protected and is only visible to approved senders and recipients. As required by privacy legislation in your jurisdiction.

There are a few places within the system that some of your personal information is displayed to ensure providers looking to use Secure-Mail with you can be confident they are dealing with the right person. Let’s take a look at a few scenarios that showcase how and why your personal information is displayed within Secure-Mail.

1. Patient Directory
The Patient Directory is only accessible to professionals; it allows them to look up patients using their email address and name.

Email lookup:
eSearch.png

Name lookup:
nSearch.png

There are three different ways your personal information is displayed in the patient directory:

  • Scenario 1: A practice has not yet interacted with you using Secure-Mail.
    Clinics that you have not connected with are only able to see your email address until you agree to communicate with them. These clinics will be able to see, your email address, and date of birth after the first message is sent. This information is part of the registration process. If the date of birth is incorrect it can be updated. The reason for displaying this information is that they need to be able to verify they have the correct person to avoid your private health information being sent to the wrong party.
    inPatient.png
  • Scenario 2: A practice has already interacted with you using Secure-Mail.
    Once a clinic has exchanged a message with you, and the account is activated, they will be able to see all the additional information you have provided in your profile. In the illustration below, the patient has a complete profile that includes name, email and location.
    inPatient-n.png

  • Scenario 3: The patient Secure-Mail account is linked to their MyAlberta Health Records (MHR) account.
    If a patient activated their Secure-Mail account via their MHR account, or had a previously activated Secure-mail account and linked it to their MHR account, additional information is included in the Secure-Mail profile. In the illustration below, the patient has a complete profile that includes address information, phone numbers, and health number.

    inPatient-MHR.png

2. Composing a message
When a medical professional composes messages to communicate with patients, they will enter the patient's name or email in the ‘To’ field. When they do this, they will be presented with certain personal information used to ensure the identity of intended recipients
.

  • Scenario 1: Recipient selection
    When a professional user addresses a new message they type a name or email address into the ‘To’ field. As they type, the system searches for matches and displays relevant options. In this area they will see a list containing name, email address, and date of birth of users that match their query so that they can select the correct recipient.
    SM3.jpg
  • Scenario 2: Identity box of patient that a practice has never interacted with using Secure-Mail
    If a professional enter the name or email address of a patient that already has a Secure-Mail account but their clinic has not interacted with, they will be able to see the minimum information required to properly identify you in a dropdown box as shown in the illustration below .
    SM4.jpg

  • Scenario 3: Identity box of a patient a practice has already interacted with using Secure-Mail
    If the clinic has interacted with you then the professional user’s view of your patient profile expands. They will be able to see all the additional information that you have provided in your profile.

    SM5.jpg

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