The administrator in an organization can manage who in their organization has access to the Shared Inbox and the messages it contains. Individual users in an organization will not be able to interact with Shared Inbox messages unless their administrator specifically grants them that access.
How to Grant your Users Access to the Shared Inbox
As the administrator, log into your account at https://health.brightsquid.com Navigate to SETTINGS > CLINIC MEMBERS
Here you will see a list of the users in your organization, the overview shows each user, their job function within the clinic and whether or not their have Administrator access and/or access to the Shared Inbox:
Click the "More" button to the right to expand the profile of a user who's profile you want to edit.
In the Member Setting for the selected user find the checkbox labeled "Enable Shared Inbox." And place a check in this box of you want this user to have access to the Shared Inbox (clear the box if you don't want to give them that access).
Scroll to the bottom of this user's profile to save the changes.
The next time this user logs in they will be able to access the messages delivered to the Shared Inbox.
**Note that the "Enable Shared Inbox" setting does not change the message routing for messages addressed to this user. For information on message routing, please click here.**
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