The Brightsquid Secure-Mail service was designed and built for the express purpose of securely and compliantly sharing patient health records. Healthcare Providers who are subscribed to Secure-Mail can use the service to share patient records with other providers and/or the patients themselves.
Patients who are invited to Secure-Mail by their healthcare provider need only to register a free account to gain access to the system. Once registered, patients will have the ability to receive information securely and send messages back to their health care providers.
Activating your Account
Activating your Secure-Mail account is very simple. The first notification, as a new patient-user, invites you to activate an account:
The account activation notification email would let you know the Health care provider the message is originating from in the subject. Please click or tap on the blue hotspot highlighted red ‘Click Here to Activate Your free Account in 2 Easy Steps’ to get redirected to the account activation form.
Fill in the details of the form such as your name and preferred password:
Enter a password that is minimum of eight characters with at least one capital and one number. At the right of the 'Create & Confirm Password' fields are 'Eye' symbols. You can click or tap the 'Eye' to see the password you are entering to ensure is it correctly implemented. Enter your date of birth (DOB). The choice of DOB varies depending on who is the patient of record. If you are acting on someone else's behalf the provider may have used their DOB for the activation verification. Three attempts to enter your DOB is given.
If you have questions about the DOB or are not sure which date to use (in case of a minor child for example), please call your health care provider directly.
Click or tap the ‘Register’ button to get redirected to the next stage.
You are then redirected to the activation success page. Please Click or tap on the 'Sign In with your Brightsquid Account' to proceed:
When you are redirected to the Secure-Mail login enter your email address and your Secure-Mail password to access your account.
Please read the Terms of Service (TOS) before accepting:
At the bottom of the TOS page you would observe the 'I agree to the Terms of Use and Privacy Policy' checkbox, the ‘Logout’ button and ‘Accept Button’. If you do not agree with the TOS, please click or tap the ‘Logout’ button and connect with your health care provider to make other arrangements to get your digital health records.
If you agree with the TOS, please check the box ‘I agree to the Terms of Use and Privacy Policy’. Click or tap on the blue ‘Accept’ button that is no longer greyed out.
After accepting the TOS, the secure message is now accessible to you.
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