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  1. Brightsquid Support
  2. Help for Patients

Help for Patients

Patient Support - Frequently Asked Questions and Answers

  • How do I access a sent message?
  • How do I reply to a Secure message sent to me?
  • How do I forward a message from Secure-Mail?
  • How do I download a file when using a computer or mobile device?
  • How to attach a file?
  • What types of tasks or activities can I use Secure-Mail for?
See all 16 articles

My Health Records - Alberta Residents

  • Creating a Secure-Mail account from your My Health Records portal (MHR)
  • Frequently Asked Questions about Brightsquid and My Health Records:
  • Linking your Brightsquid Secure-Mail account to your Alberta My Health Records Account (MHR)

Getting Started with Secure-Mail

  • Video Tutorial - Registering your Brightsquid account
  • Secure-Mail Account Creation for Patients
  • Activating a Patient Secure-Mail account on a Android/iPhone mobile device
  • Patient Account Settings
  • How to Login - Patients
  • Forgot Patient Account Password

Sending Information Securely to your Health-Care Provider

  • How do I save a message and come back to it later?
  • How can I find my doctor in Secure-Mail?
  • Send the Pre-appointment form back to the Clinic
  • Request Rx Information and/or Renewals
  • Send Health Information History to your Doctor Digitally
  • Request Written versions of Medical Instructions
See all 10 articles

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