Requesting for written versions of medical instructions is now so easy. You can do it electronically and save time and effort of travelling all the way to the clinic to pick it up. Here’s how you do it.
When to use -
Method 1: When you want to search by clinic, clinician or email address.
Method 2: When you want to search by clinic, clinician or email address OR refine search by city, state/province or speciality.
Method 1:
Step 1: Log in to your account and click the compose button at the top right corner of your screen.
Step 2: Type the complete name, email address or clinic and select your desired recipient from the list of contacts that show up.
Step 2b: Is your desired recipient not on the list? It simply means they are not present in your recent contacts. Click 'Continue' and the system will search in the global directory and find the contact if it exists. 
Select the recipient in the ‘To’ field.
Step 3: Add a subject line. This is a mandatory step to send the message.
Step 4: Add the body. If you don’t, you won’t be able to send the message.
Write in the body requesting written versions of medical instructions. Guess what! Like traditional email you can better structure your message by:
- Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘’
- Using bullets and numbering
- Selecting different Headings
- Selecting different sizes of font (small, normal, large, huge)
Step 5: You may not have any attachments to send in this Secure-Mail message. If you must, add attachments by clicking on 'Browse', selecting one or more files from the desired folder and clicking 'Ok' to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
Step 6: At the bottom of the page (above the send button) you will see a button called ‘Edit’. 
Clicking on it will enable you to edit notification which the clinic will receive. It is a good idea to write a summary of the email that will notify the clinic and prompt them to open the email. Please do not include any PHI (personal health information) here as it is not protected.
Step 7: The last step is to send the email by clicking on 'Send'.
Method 2:
Step 1: After you login, click Directory (under Contacts.)
Step 2: In ‘Global Search’ find your recipient’s contact information by name, email address or practice name.
You can refine your search using city, state/province or speciality.
Select your desired recipient from the list.
Click on the 'Secure-Mail' button to compose a message.
When you have selected the desired recipient (and if the recipient has enabled you to send them an email) you will click ‘Secure-Mail’ or 'Send Secure-Mail to ...' on the right. Once you do this, the recipient will feature in the ‘To’ field.
Step 3: Add a subject line. This is a mandatory step to send the message.
Step 4: Add the body. If you don’t, you won’t be able to send the message.
Write in the body requesting written versions of medical instructions. Guess what! Like traditional email you can better structure your message by:
- Making your text Bold, Underlined or Italic by clicking on ‘B’, ‘U’ and ‘’
- Using bullets and numbering
- Selecting different Headings
- Selecting different sizes of font (small, normal, large, huge)
Step 5: You may not have any attachments to send in this Secure-Mail message. If you must, add attachments by clicking on 'Browse', selecting one or more files from the desired folder and clicking 'Ok' to attach them to your message. Or drag and drop multiple files simultaneously from any folder in your network into the attachment box. The attachment can be any type of file – pdfs, word doc, png, jpeg, gifs, mp3, mp4, xls, ppt etc. but not an executable file like ‘.exe.’ You can add as many attachments as needed. In any case, the size of each attachment cannot exceed 500 MB.
Step 6: At the bottom of the page (above the send button) you will see a button called ‘Edit’.
Clicking on it will enable you to edit notification which the clinic will receive. It is a good idea to write a summary of the email that will notify the clinic and prompt them to open the email. Please do not include any PHI (personal health information) here as it is not protected.
Step 7: The last step is to send the email by clicking on 'Send'.
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