How to update my email address?

Every Professional and Patient Secure-Mail account is associated with an email address. If a circumstance arises where your email address needs updating, please follow these steps:

Step 1: Log in to your account using your existing email address and password. You can click this link to get redirected to the login after reading this tutorial: https://health.brightsquid.com/login



Step 2a: Healthcare Provider, Professional User or Patient accessing your Secure-Mail account on a desktop, click on your 'Organisation Name' or 'Personal Name' at the top right:



Your account profile access then displays. Click on 'Manage your account' to access your account profile.



Step 2b: Healthcare Provider, Professional User, or Patient accessing your Secure-Mail account on a mobile/tablet device, tap on the circle with the letter at the top right:



Your account profile access then displays. Click on 'Manage your account' to access your account profile.



Step 3: You are then redirected to the 'Personal Info' profile settings of your account:



Select the 'Security & sign-in' option.
If on a mobile/tablet device, tap on the three bars at the top left:



When the navigation panel displays, select the 'Security & sign-in' option:


 

Step 4: Click or tap on the 'Change' button to the right of the current email address to update it:



Enter your new email address and your account password:



Then click or tap the 'Submit' button:



Please note that the password will be the same as before for the sake of verification. 

Step 5: Click or tap on 'Logout' at the top right

Step 6: Access your new email inbox for the confirmation/verification message to complete the email address update. Your Secure-Mail password remains the same.

Notes:

-You may not change your email address to one that is already in use by another Brightsquid account holder.  If you need to deactivate an old account with a reserved email address, please contact support.